Fibre line/ connection fault enquiry

Welcome to our Fiber Line/Connection Fault Enquiry page. If you are experiencing issues with your fiber line or connection and need assistance, please follow the steps below. Our support team is here to help resolve any faults and ensure a reliable and seamless connection.

Steps for Reporting Fiber Line/Connection Fault:
1. Troubleshoot at Your End:
Before contacting support, please perform basic troubleshooting steps such as checking your router, restarting your modem, and ensuring all cables are securely connected.
2. Check Network Status:
Visit our Network Status page for real-time updates on any reported outages or maintenance in your area. If there are known issues, our team is likely working to resolve them.
3. Contact Support:
If the issue persists, or if there are no reported outages in your area, please contact our support team using the Fault Enquiry Form below.
Include details about the issue, such as error messages, specific symptoms, and any troubleshooting steps you have taken. This information will help us diagnose and resolve the problem more efficiently.
4. Track Progress:
Once you've submitted the fault enquiry, our support team will work on resolving the issue. You can track the progress by logging into your account and checking the "Support Tickets" or "Service Requests" section.
5. Emergency Contact:
For urgent issues or emergencies, please contact our 24/7 Emergency Support Hotline.